X
X
Back to the top
X

Terms & Condition

  1. HOME
  2. /
  3. Shop
  4. /
  5. Terms & Condition

TERMS OF SALES
The offer and the sale of products on our web site ” Tricatel.com ” are governed by the present General terms of sale. Products bought on Tricatel.com are directly sold by Tricatel, 6 André Messager, 75018 Paris, France.
Tricatel sale on Tricatel.com products and practices its own activity of e-commerce exclusively towards the “final consumer”. By “final consumer”, is indicated every natural person who do not operates for any activity of company or professional. If you are not a “final consumer”, we invite you to abstain from concluding commercial transactions on Tricatel.com. Considering the commercial policy described above, Tricatel reserves the right to not follow up the orders from every person who would not be a “final consumer” or to orders which not corresponding to his commercial policy such as defined in the present.
General terms of sale can be modified and in particular for possible normative changes. The new general terms of sale will apply to their date of publication on Tricatel.com.
ARTICLE 1 – PRICE
The prices of our products are indicated in euros all taxes inclusive except contribution to costs of processing and shipping. These prices are communicated in Euros with the conversion in currencies.

In the event of order towards a country other than the Metropolitan France you are the importer of the products concerned. For all the products dispatched except European Union and Dom-Tom, the price will be calculated net of tax automatically on the invoice. Customs duties or other local taxes or right import taxes State are likely to be exigible. These rights and sums do not concern the spring of Tricatel.com. They will be payable by the customer and raise of its whole responsibility as well in terms for declarations as for payments to the authorities qualified organisms for your country. We advise you to inform you about these aspects near your local authorities.

All the orders have to be paid in Euros.

Tricatel.com reserves the right to modify their prices constantly but the products will be invoices on the basis of prices in force at the time of the recording of the orders, subject to their availability.

ARTICLE 2 – ORDER
During the first order, the user has to create his online account with these personal address and phone number, and maintain them updated. The contract is considered concluded as Tricatel.com receives, by telematics way, the form of order, once verified the details of the order. Before proceeding to the purchase of products, by the transmission of the form of order, it is asked to you to read attentively the present General terms of sale.

By transmitting by telematics way the form of order, you accept and you make a commitment to respect, in reports with Tricatel, the present General terms of sale. If you disagree with terms indicated in the present General terms of sale, we invite you to not transfer your form of order for the purchase of products on Tricatel.com. By transmitting your form of order, you confirm knowing and accepting the present General terms of sale without reserves.

ARTICLE 3 – CONFIRMATION
The data registered by Tricatel.com during the validation of your order, constitute the proof of all the deals crossed by Tricatel.com and his customers. The data recorded by the system of payment constitute the proof of the financial transactions.

ARTICLE 4 – AVAILABILITY
Our offers of products are proposed within the limit of stocks available. Make sure of the exactitude of your coordinates: name, addresses and telephone number. Check at the time of the order, article by article, that the number, the color, the size, the price are well taken into account in your purchase order. When a product is not available any more, this one posts OUT OF STOCK and it is not possible any more for you to order it. However according to the availability of our suppliers, the product could be again in stock on the site and you will be able if you wish it to being informed by e-mail.

ARTICLE 5 – DELIVERY
Products will be delivered to the delivery address indicated during the process of order. We do our utmost for the delivery intervenes within 24 hours in 3 days for the orders to metropolitan France and EU, for the rest of the world the delivery deadline is the one of the national carrier.

Possibility of retreat articles to Tricatel office at 6 André Messager, 75018 Paris, between 10.30 am and 6 pm, any delivery charges won’t be counted you.

In case of difficulties, we make a commitment to hold you informed about these.

Simple Colissimo contractually connects Tricatel.com with The Post office for the France shipment. For the shipments in EU and rest of the world, Tricatel uses the services of the Post office.

The delivery charges are automatically calculated as soon as you finalize your shopping cart and appear in the total to pay. Customs charges and others in the country of arrival are in charge to the buyer. In case of loss or of deterioration of the product during the transport, the customer will have to inform the carrier immediately.

ARTICLE 6 – PAYMENT
All the orders sent in France and in EU are expressed in Euros all taxes inclusive, with the rates of the current VAT in France.

Tricatel.com will proceed the payment with Paypal, where it will be coded and secured.

Additional information can be asked you to secure your payment.

ARTICLE 7 – RETURN / EXCHANGE
Tricatel makes a commitment to supply you products of high quality. If you are not satisfied with the products, Tricatel makes a commitment to exchange it to you or to pay off it to you. The return of the goods (shipping and taxes) will be at your charge. You have a deadline of 7 days as from the date of reception to send back to us the products.

Damaged or incomplete articles will not be taken back and will have returned to you as is, at your charge.

Returned parcel non-identified can be sent back to their sender.

The settled sold products or on special offer will be neither exchanged nor paid off.

Any request of additional information must be sent to:

Tricatel 6 rue André Messager, 75018 Paris, France.

ARTICLE 8 – SECURITY
Our site does the object of a security system. We adopted the process of SSL encryption and also strengthened all the processes of blurring and encryption, to protect the most effectively possible all the critical data bound to the payment.

ARTICLE 9 – INFORMATION/ORDER FOLLOW UP
For any information or request,

Tricatel 6 rue André Messager, 75018 Paris, France.

ARTICLE 10 – INTELLECTUAL PROPERTY
All the texts, comments, works, illustrations and images reproduced on the site Tricatel.com are reserved in conformance for the copyright as well as in conformance for the intellectual property for the whole world. As such, according to the measures of the Code of the Intellectual Property, only a private use is tolerated under reserves of more restrictive or different measures of the code of the intellectual property. Any other use is essential of imitation and sanctioned in conformance for the Intellectual property except prior authorization of Tricatel.com. Any total or partial reproduction of the catalog of Tricatel.com is strictly forbidden. All rights reserved.

ARTICLE 11 – RESPONSIBILITY
Proposed products are in accordance with the current French legislation. It is up to you to verify with the local authorities of your country the possibilities of import or use of products or services that you intend to order. Photos and reproduced texts, illustrating the presented products are not contractual. As a consequence, the responsibility of Tricatel.com could not be hired in case of error of photography or text. Tricatel.com could not be held responsible for the non-fulfillment of the contract concluded in case of stock shortage, of unavailability of the product, in case of force majeure, of disturbance, flood, fire or strike in a particular postal services and way of transportation or communication.

ARTICLE 12 – APPLICABLE DUTY – COMPLAINT
The present contract is signed in French language and submitted to the French law. In case of complaint with legal character, only the French courts will be qualified.

ARTICLE 13 – PERSONAL INFORMATION
Tricatel.com makes a commitment to not reveal the information that you communicate him. These remain confidential. They will be used by our internal services only for the processing of your order, to strengthen and to personalize the communication, the cultural offer of the product reserved for the customers of Tricatel.com, in particular by the newsletters of Tricatel.com to which you will have subscribed, as well as within the framework of the personalization of the site according to your centers of interests. However, when you surrender on the site Tricatel.com from other web partner of Tricatel.com and identified as such, the data concerning you may be exceptionally communicated with them. If you do not wish it, indicate us via the addresses below.

As a consequence and according to the IT law and liberties of January 6th, 1978, you have a right of access, a rectification, and an opposition to the personal data concerning you. For that purpose, you just have to make to us the online request (contact@tricatel.com ) or by mail, by indicating your name, first name, address and so possible your customer reference to:

Tricatel 6 rue André Messager, 75018 Paris, France.

Follow Us

Customer Service

My Account
My Cart

Find Us

6 rue André Messager
75018 Paris
France
Monday to Friday 10am-1pm / 2pm-5pm